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Stay updated with announcements, get answers from the community, and share your feature suggestions with us.

Simply click on "Submit a Request" above to get started.
You can also submit a request by sending an e-mail to: support@BioTrackTHC.com.

Normal support requests are processed Monday through Friday between the hours 11:00 AM and 8:00 PM Eastern Time.

 
 

BioTrackTHC

Christopher December 31, 2014 Announcements

The BioTrackTHC offices will be closed Thursday Jan. 1 for the New Year's Day holiday.

Normal operating hours will resume on Monday Jan.5, 2014.

Server and network connectivity related support requests will still be processed on Friday, Jan. 2 - Sunday, Jan.4.

Thank you and Happy New Year!!!

Christopher September 10, 2014 Announcements

According to WA State Liquor Control Board regulations excise tax is imposed on Producers, Processors, and Retailers at the product price level.

To eliminate any confusion and to make sure that you (1) compute your sales price per the regulations AND (2) make sure that you don't unintentionally bring home less than you can afford, we have created an easy-to-use spreadsheet that automatically computes what the WSLCB defines as your "Sales Price" with the marijuana excise tax built in. THIS APPLIES TO ALL LICENSEES, WHETHER YOU ARE SELLING TO ANOTHER LICENSEE OR TO A RETAIL CUSTOMER.


The spreadsheet works in TWO directions.

Direction #1
If you have a desired Take-Home Price (the revenues that your business keeps after paying all of your taxes, including the marijuana excise tax), use the table on the LEFT. By inputting your desired take-home price and sales tax rate, the spreadsheet computes what your product's sales price should be with the excise tax built in. It will also display what the sales taxes and customers final total price will be.

Direction #2
If you have a desired Final Total Price that the customer will pay, (example: you want the customer to pay exactly $20 per gram so you don't collect change), use the table on the RIGHT. By inputting your desired final total price and sales tax rate, the spreadsheet computes what your product's sales price should be with the excise tax built in. It will also display what the sales taxes and your net-of-all-taxes take-home revenues would be.

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So for example, if you know you want to make $10 per gram after ALL taxes, including the WSLCB excise tax is taken out and your sales tax rate is 10.0%, using the LEFT table yields a sales price for that product should be $13.33 (which is the sales price you would make that product within BioTrackTHC). After sales taxes, the customer's total price is $14.67 per gram.

If after that analysis, you decide that you want to charge the customer exactly $15 per gram, then using the RIGHT table yields a sales price of $13.64 for that product (which is the sales price you would make that product within BioTrackTHC). Your take-home revenues net-of-all-taxes would be $10.23 per gram

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THIS IS VERY IMPORTANT because some of our customers were charging
$40 per two-gram pack
+ $10 for WSLCB excise tax (25% excise tax not built in)
+ $4 sales tax (assuming a 10% sales tax rate),
resulting in a final charge to the customer of $54 for that pack AND the expectation that the after-tax take-home would be $40.

However, based on the guidance the WSLCB released, the licensee should have charged $58.67 to the customer:
$53.33 sales price
+ $5.33 in sales taxes.
The WSLCB will then take 25% of $53.33 (which is $13.33) and the licensee then takes home $40. This difference may be significant! This example means that for every 2g sale of product, the licensee owed $4.67 in taxes that were not collected and would come directly out of their pocket!!!

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Please download the attached spreadsheet to easily calculate the prices you should be charging to satisfy your tax obligations.

Christopher September 19, 2013 Announcements

Did you know that many of our commonly asked issues are addressed at our Video Training Site?

Simply visit http://www.BioTrackTHC.org/training and you will find a wealth of information and tutorials that can help address many of the issues encountered by BioTrack users.

When viewing videos, you may see a brief "No Video Available" notice.  This usually only lasts 1 second and the video will then begin playing.

Christopher September 25, 2013 Tips & Tricks

So, your ready for your first training session, are you?

Please take some time to review our Pre-Training Videos.  These videos are designed to give you an overall understanding of the basic operations of the BioTrack software system, and allow you to prepare any questions you may have for your trainer.

Simply click on the appropriate link below to get started.

For the Dispensary Point-of-Sale training video, please go to:  http://stme.in/i2AjMf6vE

For the Inventory training video (appropriate for both the Dispensary and Grow House), please go to:  http://stme.in/21sxJrQjP

For the Grow House training video, please go to:  http://stme.in/hB5Kw1SxU

When viewing videos, you may see a brief "No Video Available" notice.  This usually only lasts 1 second and the video will then begin playing.