Welcome to the BioTrackTHC Help Desk!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.

Simply click on "Submit a Request" above to get started.
You can also submit a request by sending an e-mail to: support@BioTrackTHC.com.

Normal support support requests are processed Monday through Thursday 11:00am - 10:00pm and Friday 11:00am - 8:00pm Eastern Time.
Emergency server and network related connectivity requests are also processed over the weekend.

 
 

BioTrackTHC

Christopher September 19, 2013 Announcements

Did you know that many of our commonly asked issues are addressed at our Video Training Site?

Simply visit http://www.BioTrackTHC.org/training and you will find a wealth of information and tutorials that can help address many of the issues encountered by BioTrack users.

When viewing videos, you may see a brief "No Video Available" notice.  This usually only lasts 1 second and the video will then begin playing.

Christopher September 25, 2013 Tips & Tricks

So, your ready for your first training session, are you?

Please take some time to review our Pre-Training Videos.  These videos are designed to give you an overall understanding of the basic operations of the BioTrack software system, and allow you to prepare any questions you may have for your trainer.

Simply click on the appropriate link below to get started.

For the Dispensary Point-of-Sale training video, please go to:  http://stme.in/i2AjMf6vE

For the Inventory training video (appropriate for both the Dispensary and Grow House), please go to:  http://stme.in/21sxJrQjP

For the Grow House training video, please go to:  http://stme.in/hB5Kw1SxU

When viewing videos, you may see a brief "No Video Available" notice.  This usually only lasts 1 second and the video will then begin playing.