Welcome to the BioTrackTHC Help Desk!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.

Simply click on "Submit a Request" above to get started.
You can also submit a request by sending an e-mail to: support@BioTrackTHC.com.

Normal support support requests are processed Monday through Thursday 11:00am - 10:00pm and Friday 11:00am - 8:00pm Eastern Time.
Emergency server and network related connectivity requests are also processed over the weekend.



Christopher Nov 23 Announcements

Our offices will be closed Thursday, November 26, for the Thanksgiving holiday.

Normal operating hours will resume on Friday, November 27.

Support requests can still be reported at any time by clicking on the "Submit a Request" link at the top of this webpage, or by calling (800) 797-4711.

Thank you.


Christopher Aug 25 Announcements

Attention all Washington State Traceability clients:

Per WA State security policy, you must change your Traceability password every 90 days.  

It is important to note that this password IS NOT the one used when logging into your BioTrackTHC program on any of your computers.  This is the password associated with your Traceability account with the Liquor and Cannabis Board (LCB).

To change your Traceability password, simply log into your Traceability account at: http://wslcb.mjtraceability.com (the same portal where you initially went through your Compliance Script before going live).  From there, you can change your password from the Administration menu.

If you have been locked out of Traceability due to your password being older than 90 days, or you are experiencing other difficulties with your password, you can easily rest it by visiting http://wslcb.mjtraceability.com and clicking on Licensee Login.  From there, you can click the "Forgot your password?" link (Please see the attached image)

As always, should you have any questions and/or concerns, please do not hesitate to contact us by clicking the "Submit a Request" link at the top of this web page or by calling us at (800) 797-4711.


Christopher Apr 22 Tips & Tricks

Our video training portal provides a wealth of information and demonstrations on how to use your BioTrackTHC system.

Please click on the following link to access the videos at any time: https://biotrackthc.com/helpdesk .  Simply click on the tab for which ever category would like to view.

Christopher September 19, 2013 Announcements

Software support request are processed Monday through Thursday between the hours 11:00am and 10:00pm and on Friday between the hours of 11:00am and 9:00pm Eastern Time.

Emergency cases will still be addressed over the weekend.