Welcome to the BioTrack Help Desk!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
Simply click on "Submit a Request" above to get started.
You can also submit a request by sending an e-mail to: support@BioTrackTHC.com.

Support requests are processed Monday through Friday between the hours 11:00 AM and 8:00 PM Eastern Time. Server/Network emergencies may be reported at any time.

 
 

BioTrackTHC

Christopher September 19, 2013 Announcements

Did you know that many of our commonly asked issues are addressed at our Video Training Site?

Simply visit http://www.BioTrackTHC.org/training and you will find a wealth of information and tutorials that can help address many of the issues encountered by BioTrack users.

When viewing videos, you may see a brief "No Video Available" notice.  This usually only lasts 1 second and the video will then begin playing.

Christopher September 25, 2013 Tips & Tricks

So, your ready for your first training session, are you?

Please take some time to review our Pre-Training Videos.  These videos are designed to give you an overall understanding of the basic operations of the BioTrack software system, and allow you to prepare any questions you may have for your trainer.

Simply click on the appropriate link below to get started.

For the Dispensary Point-of-Sale training video, please go to:  http://stme.in/i2AjMf6vE

For the Inventory training video (appropriate for both the Dispensary and Grow House), please go to:  http://stme.in/21sxJrQjP

For the Grow House training video, please go to:  http://stme.in/hB5Kw1SxU

When viewing videos, you may see a brief "No Video Available" notice.  This usually only lasts 1 second and the video will then begin playing.

Christopher July 11, 2013 Tips & Tricks

TeamViewer is a remote control program that allows the BioTrack IT team to, with your permission, log into your computer to install BioTrack and, if necessary, to assist you with any technical support issues that may arise.

No member of the BioTrack team can ever access any of your computers remotely without your express permission.

 

For the Windows version of TeamViewer, please click on the following link:
http://download.teamviewer.com/download/version_6x/TeamViewer_Setup...

For the Macintosh OSX 10.6 - 10.8 version of TeamViewer, please click on the following link:
http://download.teamviewer.com/download/version_6x/TeamViewer.dmg

For the Macintosh OSX 10.9 version of TeamViewer, please click on the following link:
http://download.teamviewer.com/download/TeamViewer.dmg

 

PLEASE NOTE:  Occasionally TeamViewer may ask  you to update to a new version, please disregard any such notices.