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Simply click on "Submit a Request" above to get started.
You can also submit a request by sending an e-mail to: support@BioTrackTHC.com.
Support requests are processed Monday through Friday between the hours 11:00 AM and 8:00 PM Eastern Standard Time. Server/Network emergencies may be reported at any time.
Christopher Jan 02 • 1 • Announcements
With the Colorado Marijuana Inventory Tracking System (MITS) now active, there are some adjustments you will need in your BioTrack system.
The attachment included with this announcement details everything you will need to know.
You will need Adobe Reader installed on your computer in order to read this file. It can be downloaded for free at the following link: http://get.adobe.com/reader/
Christopher December 23, 2013 • Announcements
BioTrack is fully compatible with the CO Recreational Sales System.
A new server computer will be required for your Recreational Location(s) as any data for recreational sites must be kept physically separate from data stored on servers used for Dispensary/Growhouse (Medical) Locations. This is usually a simple process, as you will need additional computers for your new Recreational Location(s) and making one of these computers into your recreational server is no problem at all.
Please call our Customer Service Department at (800) 797-4711 ex. 3 to get all the additional information you need and/or to get started.
Christopher December 20, 2013 • Announcements
There have been reports of some clients having difficulties with their Futronic FS80 fingerprint scanners once they upgrade to Windows 8.1.
There is an updated driver installer available from Futronic ( http://www.futronic-tech.com/download/FS_USB_Driver_Ver9.1.0_Setup.zip ) but this has not worked for all users.
We are currently looking into the situation, but as a precaution we are recommending that clients using fingerprint scanners to hold off on upgrading their machines.
For clients who wish to contact Futronic directly, they can be reached at the following link: http://www.futronic-tech.com/contact.html .
Christopher September 19, 2013 • Announcements
Did you know that many of our commonly asked issues are addressed at our Video Training Site?
Simply visit http://www.BioTrackTHC.org/training and you will find a wealth of information and tutorials that can help address many of the issues encountered by BioTrack users.
When viewing videos, you may see a brief "No Video Available" notice. This usually only lasts 1 second and the video will then begin playing.