Welcome to the BioTrackTHC Help Desk!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.

Simply click on "Submit a Request" above to get started.
You can also submit a request by sending an e-mail to: support@BioTrackTHC.com.

Normal support support requests are processed Monday through Thursday 11:00am - 10:00pm and Friday 11:00am - 8:00pm Eastern Time.
Emergency server and network related connectivity requests are also processed over the weekend.



Christopher April 22, 2015 Tips & Tricks

Our video training portal provides a wealth of information and demonstrations on how to use your BioTrackTHC system.

Please click on the following link to access the videos at any time: https://biotrackthc.com/helpdesk .  Simply click on the tab for which ever category would like to view.

Christopher September 19, 2013 Announcements

Software support request are processed Monday through Thursday between the hours 11:00am and 9:00pm and on Friday between the hours of 11:00am and 8:00pm Eastern Time.

Emergency requests, such as server outages and network connectivity issues are also addressed over the weekend.